This module explores creating a scorecard which collects and prioritizes KPIs to assess performance at each level. You will discuss the four components that make up the Scorecard: Financial Perspective: Evaluate the perspective of the shareholders. Customer Perspective: Evaluate what your customers experience and perceive. Internal Business Perspective: Evaluate the key processes you use to meet and exceed customer and shareholder requirements. Innovation, Learning and Growth: Evaluate how to foster ongoing change an continuous improvement.

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