FAQs

  • Visitors sign up for one of your membership plans using a “sign up” button. Part of the sign up process involves creating a new customer account or signing into an existing one. If they make a new account, members enter their name, email, and create a password.

  • Members can view and manage their memberships from their customer account. After logging in, they:

    1. Click Account to review their account settings, all of their purchases from your site, and their profile.

    2. Click Digital Products to review their membership start date, pricing plan details, and click a link to the course overview page, blog page, videos page, or member site homepage.

    If they purchased a pricing plan with a recurring subscription, or fixed amount with remaining installments, the following details also appear:

    Renewal date - The date of their next recurring subscription or installment payment
    Frequency - How often they pay recurring subscription or installment payments to maintain access to the digital product
    Price - The cost of the pricing plan
    Payment method - Members can click this link to manage their saved billing information

  • When a member cancels their membership, you’ll receive an email notification. The member won’t receive a refund for payments already made. If the pricing plan has remaining subscription payments (either recurring or installments), all upcoming payments will be automatically canceled.

    If a member asks how to cancel their membership, tell them:

    1. Log into your customer account.

    2. Click Account, then click Digital products or Subscriptions.

    3. Click the digital product you want to cancel.

    4. If you have remaining payments, click Go manage subscription. Otherwise, move to the next step.

    5. Click Cancel subscription, then click Cancel subscription again to confirm.

    When a member cancels their membership, they'll keep access to gated content for the remainder of the billing cycle. At the end of the billing cycle, their account fully expires. They'll still have access to their customer account, but links to digital product content won't display.

  • Depending on enrollment, Weekly Friday Meetups meetings could start as early as next week (4/12).

    These in-person meeting will have the following instructions:

    INSTRUCTIONS:

    *The gatherings have a relaxed flow.

    *Access requires downloading the POLARIS app or scanning the barcode at the entrance.

    *Connect with fellow Constellation Collective Members via the mailing list to accompany you to the gatherings.

    1. Download the Polaris App

    2. Create a Username and password

    3. Complete your profile

    4. Once you arrive at POLARIS , scan the QR cod at the entrance and your in!